Refund Policy
Welcome to private-driver.fr. This page outlines our Refund Policy regarding cancellations and refunds for bookings made through our website or via other channels.
1. Cancellations
a. Clients may cancel their booking at any time, subject to the terms outlined below.
b. Cancellations made within [insert number] hours/days of the scheduled pickup time may be eligible for a full or partial refund, depending on the circumstances.
c. Cancellations made beyond the specified timeframe may not be eligible for a refund, or may be subject to a cancellation fee, as outlined in our booking terms and conditions.
2. Refunds
a. Refunds will be issued to the original payment method used at the time of booking.
b. Refunds for cancellations will be processed within [insert number] business days from the date of cancellation approval.
c. In the event that we are unable to fulfill a booking due to unforeseen circumstances such as vehicle unavailability or safety concerns, a full refund will be provided.
3. Refund Requests
a. To request a refund, please contact us as soon as possible using the contact information provided below.
b. Refund requests must include the booking details, reason for cancellation, and any supporting documentation if applicable.
4. Non-Refundable Items
a. Certain fees or charges may be non-refundable, such as processing fees or charges incurred for additional services requested by the client.
b. Any non-refundable items will be clearly communicated to the client at the time of booking.
5. Contact Us
If you have any questions or concerns about our Refund Policy, please contact us at [insert contact information]. Our customer service team will be happy to assist you.
6. Updates to Refund Policy
a. We reserve the right to update or modify this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on our website. Please check this page periodically for updates.
